If you had a ticket on Delta Air Lines last week, maybe your flight was delayed a few hours. You better get used to it. Flight delays because of a “technology issue” are becoming the new normal for air travelers.
Passengers vented on social media.
Earlier this year in my Washington Post column, I noted that it wasn’t a question of if, but when another information technology (IT) disaster would strike. The number of technology-related outages among domestic airlines has risen unevenly during the past decade, from three in 2007 to six in 2017, with the highest number being 11 in 2015.
I hate it when I’m right.
IT problems seem to be growing. And while the causes are complex, the contingency plan is as simple as ever. When an airline cancels your flight and blames technology, you can’t accept it with a shrug.
