Nationwide outage of passport kiosks causes delays

A tweet from the airport said passengers are being processed using manual forms, and staff are trying to keep people hydrated

Primary inspection kiosks and NEXUS systems down for hours Sunday

A nationwide outage of the Canada Border Services Agency’s primary inspection kiosks and NEXUS caused serious delays for passengers arriving at Vancouver International Airport Sunday.

According to the airport, international passengers and U.S. passport holders were being affected the most. By 3:30 p.m. PT, the airport said on Twitter the kiosks were back up and running.

Jenny Duncan, a spokesperson for Vancouver International Airport, said YVR was notified of the outage around 7 a.m. Pacific Time and international flight arrivals began to get busier around 11 a.m.

Duncan said an hours-long outage of the CBSA systems is “very rare” and CBSA staff were working to resolve what she believed to be a technical issue.

Airport staff tweeted at around 1:30 p.m. that they were working to help arriving guests fill out customs forms manually, as well as keep people hydrated.

A number of other airports across Canada have taken to Twitter to warn travellers about similar issues, including Ottawa, Calgary, and Toronto’s Pearson International Airport.

A representative from the Canada Border Services Agency did not immediately respond to a request for more information.

In an emailed statement, Christopher Richards of YVR media relations said the airport is working with their partners at CBSA to process passengers.

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